Return and Refund policy

by Siwatch | August 15, 2023 [last Updated]

This refund policy is for SIWATCH users who have problems with the order, product and package. SIWATCH will process the refund in 24-48 hours.

SIWATCH makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

SIWATCH offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.

What you need to provide:

1. Photos/videos of the damaged item. Please send us the materials to prove the damage.
2. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises throug  e-mail, chat window, etc.
3. Tracking number of the item. If SIWATCH asks for a return of the item, you need to send the tracking number to prove that you returned it.

Cases that SIWATCH makes refunds:

1. Damaged Products

If the arrived product is damaged, SIWATCH offers a full refund or replacement.

2. Incorrect or Missing Products

SIWATCH has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

• Incorrect product
• Product with the wrong color, size, etc
• Product with a missing component

Please note that:

You need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

3. Products Out of Stock

SIWATCH offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

4. Products Unable to Ship

SIWATCH offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.

5. Delayed Orders

SIWATCH offers a full refund if the order delays. It will be counted from the date that the package leaves SIWATCH warehouse.

• In normal circumstances, more than 30 days.
• In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
• In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

6. Cancel Orders

SIWATCH offers a full refund if the order cancels before the product is shipped. 

7. Missing Packages

SIWATCH offers a full refund if the package is missing during the delivery

Please note that:

1. For orders shipped to the USA, European countries, New Zealand, Canada, SIWATCH will refund if the total shipping time more than 30 days.
2. For orders shipped to South America, Middle East, India, Africa, SIWATCH will refund if the total shipping time more than 60 days.
3. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, SIWATCH will not refund you.

Eligibility 

 a. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 b. To start a return, you can contact us at support@siwatchllc.com Please note that returns will need to be sent to the address sent you via mail.